Refund Policy

Eligibility

You may request a refund within 7 calendar days after purchase when none of the paid credits from that order or subscription payment have been used, reserved and committed, transferred, or otherwise consumed.

When a refund is normally unavailable

• Any paid credit from the affected purchase has been used.
• The request arrives more than 7 days after purchase.
• The purchase was made through an account or payment method involved in fraud, abuse, or a payment dispute.
• The request concerns dissatisfaction with an accurately delivered AI result after the disclosed limitations were accepted.

Failed generations

A failed, canceled, timed-out, or storage-failed generation should release its reserved credit automatically. That is a credit correction, not a cash refund. Contact support if the balance does not recover.

Subscriptions and cancellation

Canceling a subscription prevents its next renewal; it does not automatically refund the current paid period. Access and existing eligible benefits remain through that period unless the payment is refunded, reversed, disputed, or otherwise invalidated.

How to request

Email lisheng3698@gmail.com from your account email with the PayPal order number, purchase date, and a brief reason. Do not send payment credentials. Approved refunds return through PayPal; bank processing time is outside our control.

Reversals and disputes

A refund, reversal, chargeback, or dispute may revoke unused credits tied to the affected transaction and stop future subscription grants. We may provide PayPal with relevant order and usage records to respond to a dispute.